Ember is a leading Creative AI-agency located in Oslo which
has set out to revolutionize the traditional agency market. We deliver digital
creatives for paid social, web, and lifecycle marketing, for some of the
world's most innovative brands in fashion, luxury, cosmetics and F&B. Our
clients range from category-leading US influencer brands and heritage French
luxury houses to forward-thinking Nordic fashion labels.
As Client Lead you own a portfolio of 10–20 brand
relationships from day one. You jump into onboarding, get up to speed on each
brand fast, and make sure every client feels understood and well-served from
first brief to final delivery. You work closely with an award-winning team ofdesigners,
art directors, and technological innovators, and you play an active role in
Ember's commercial strategy by turning great delivery into growth. This is a
full time, on-site role in Oslo.
Ember is part of Marketer.com and the Vergence Group. Backed
by one of the top 1% fastest-growing startups worldwide, the pace is high, the
standards are higher, and the people around you will push you to do your best
work. If you want to be part of something early, move fast, and hold a high bar
— this is the place for you.
What Your Main Responsibilities Will Be
Own 10–20 client relationships end-to-end, from
onboarding and brief intake to delivery, renewals, and upsell
Be the bridge between clients and the design
team, keeping briefs sharp and feedback loops tight
Plan design capacity across accounts to keep
deadlines realistic and quality high
Build and improve the systems that make client
success repeatable, including templates, handoffs, and quality checks
Spot growth opportunities, turn them into
proposals, and present work confidently to Brand Directors and CxOs
Improve AI workflows and push the frontiers of
new technology in how we produce and deliver creative
Contribute to Ember's commercial strategy
through case studies and growth initiatives
What Success Looks Like
You're running your full client portfolio
independently within the first few weeks
Client retention is stable or improving across
your portfolio within the first 3 months
Brief quality improves and revision work
decreases through a consistent intake process
At least one meaningful upsell is closed within
the first quarter
You've contributed to at least one case study or
commercial initiative within the first month
Senior client stakeholders treat you as a
trusted partner and primary point of contact
What We're Looking For
Must-Haves
Proven experience in customer success, account
or project management, with end-to-end ownership of client relationships,
commercial accountability, and a track record of growing accounts
Comfortable managing multiple client
relationships simultaneously and keeping all plates spinning
Confident
presenting and negotiating with senior stakeholders
Hands-on use of AI tools in daily work and
genuine belief in AI-generated creative
Fluent in English in a client-facing context
Nice-to-haves
Experience from a creative or digital agency
environment, or from the brand side within performance marketing, creative
production, or e-commerce
Familiarity with project management and creative
workflow tools
Experience in a high-growth startup or
venture-backed company
A track record from working with forward-looking
brands within fashion, luxury, cosmetics, or F&B
Norwegian language skills
What You'll Get
Own relationships and outcomes for brands that
care about creative performance
Real ownership, clear accountability, and direct
access to decision makers
Part of one of the top 1% fastest-growing
startups worldwide, with a fast-growing portfolio behind you
Access to client events and shows, such as Oslo
Runway
Collaborate with award-winning designers at the
cutting edge of technology, design, and AI, with opportunities to travel to our
New York office
Work
on-site at Tjuvholmen, Oslo with a collaborative and ambitious team
Competitive compensation and benefits, health
insurance, MacBook, 24h gym, canteen, and social events
About Marketer.com
Marketer.com is a leading marketing and sales intelligence
solution that empowers e-commerce brands - primarily within the Shopify
ecosystem - to optimize marketing spend through AI-driven insights and
automation.
With over 1 million ads automated, 5x ROAS, and up to 13.5x
marketing ROI, Marketer.com removes the need for internal marketing teams or
external agencies by delivering one-click simplicity powered by AI.
Our commercial focus is on the US market, with rapid growth
across Canada, the UK, Australia, and the Nordics. As part of the Vergence
Group, we benefit from over a decade of expertise across MarTech, real estate,
health tech, recruitment, and advanced visualization.
About the Vergence Group
Vergence is a new model for building companies. We are a
co-company builder for the modern era – not a fund, not an incubator, not an
advisor. We don’t just deploy capital – we do the work. We build, operate, and scale companies side by side with founders and
investors. Our core belief is that AI has erased the traditional limits on how
fast – and how far – companies can grow. What used to take years now happens in
months, soon in weeks. However, while speed may not compromise quality, it
doesn’t simplify success. Building large and sustainable businesses has never
been harder: product, strategy, brand, design, marketing, recruiting, culture,
funding – every discipline is high-stakes, and unforgiving when done poorly. We operate through a focused portfolio
of high-growth ventures in e-commerce, real estate, healthtech, recruitment,
and advanced visualization. This includes companies likeMarketer.com, Plot.ai,
Staffer.com, and Marketer Real Estate Technologies. We serve thousands of
clients all over the world, from small SMBs in California, to large real estate
developers like Skanska, Selvaag and OBOS, and agencies like DNB Eiendom,
Sotheby’s, ERA and C21.
We have launched 10 ventures so far. Several are already
profitable, and 9/10 are either growing fast or executing on highly ambitious
roadmaps. In total, we have sold products for more than NOK 1 billion, and
currently with 70% of new revenue coming from the US market. Vergence is backed
by several solid and long-term investors like Idékapital, MP Pensjon, Altitude
Capital, Kvantia and the founder of Adyen
