Client Lead

About the Role

Ember is a leading Creative AI-agency located in Oslo which has set out to revolutionize the traditional agency market. We deliver digital creatives for paid social, web, and lifecycle marketing, for some of the world's most innovative brands in fashion, luxury, cosmetics and F&B. Our clients range from category-leading US influencer brands and heritage French luxury houses to forward-thinking Nordic fashion labels.

As Client Lead you own a portfolio of 10–20 brand relationships from day one. You jump into onboarding, get up to speed on each brand fast, and make sure every client feels understood and well-served from first brief to final delivery. You work closely with an award-winning team ofdesigners, art directors, and technological innovators, and you play an active role in Ember's commercial strategy by turning great delivery into growth. This is a full time, on-site role in Oslo.

Ember is part of Marketer.com and the Vergence Group. Backed by one of the top 1% fastest-growing startups worldwide, the pace is high, the standards are higher, and the people around you will push you to do your best work. If you want to be part of something early, move fast, and hold a high bar — this is the place for you.

What Your Main Responsibilities Will Be

• Own 10–20 client relationships end-to-end, from onboarding and brief intake to delivery, renewals, and upsell
• Be the bridge between clients and the design team, keeping briefs sharp and feedback loops tight
• Plan design capacity across accounts to keep deadlines realistic and quality high
• Build and improve the systems that make client success repeatable, including templates, handoffs, and quality checks
• Spot growth opportunities, turn them into proposals, and present work confidently to Brand Directors and CxOs
• Improve AI workflows and push the frontiers of new technology in how we produce and deliver creative
• Contribute to Ember's commercial strategy through case studies and growth initiatives

What Success Looks Like

• You're running your full client portfolio independently within the first few weeks
• Client retention is stable or improving across your portfolio within the first 3 months
• Brief quality improves and revision work decreases through a consistent intake process
• At least one meaningful upsell is closed within the first quarter
• You've contributed to at least one case study or commercial initiative within the first month
• Senior client stakeholders treat you as a trusted partner and primary point of contact

What We're Looking For

Must-Haves

• Proven experience in customer success, account or project management, with end-to-end ownership of client relationships, commercial accountability, and a track record of growing accounts
• Comfortable managing multiple client relationships simultaneously and keeping all plates spinning
• Confident presenting and negotiating with senior stakeholders
• Hands-on use of AI tools in daily work and genuine belief in AI-generated creative
• Fluent in English in a client-facing context

Nice-to-haves

• Experience from a creative or digital agency environment, or from the brand side within performance marketing, creative production, or e-commerce
• Familiarity with project management and creative workflow tools
• Experience in a high-growth startup or venture-backed company
• A track record from working with forward-looking brands within fashion, luxury, cosmetics, or F&B
• Norwegian language skills

What You'll Get

• Own relationships and outcomes for brands that care about creative performance
• Real ownership, clear accountability, and direct access to decision makers
• Part of one of the top 1% fastest-growing startups worldwide, with a fast-growing portfolio behind you
• Access to client events and shows, such as Oslo Runway
• Collaborate with award-winning designers at the cutting edge of technology, design, and AI, with opportunities to travel to our New York office
• Work on-site at Tjuvholmen, Oslo with a collaborative and ambitious team
• Competitive compensation and benefits, health insurance, MacBook, 24h gym, canteen, and social events

About Marketer.com

Marketer.com is a leading marketing and sales intelligence solution that empowers e-commerce brands - primarily within the Shopify ecosystem - to optimize marketing spend through AI-driven insights and automation.

With over 1 million ads automated, 5x ROAS, and up to 13.5x marketing ROI, Marketer.com removes the need for internal marketing teams or external agencies by delivering one-click simplicity powered by AI.

Our commercial focus is on the US market, with rapid growth across Canada, the UK, Australia, and the Nordics. As part of the Vergence Group, we benefit from over a decade of expertise across MarTech, real estate, health tech, recruitment, and advanced visualization.

About the Vergence Group

Vergence is a new model for building companies. We are a co-company builder for the modern era – not a fund, not an incubator, not an advisor. We don’t just deploy capital – we do the work. We build, operate, and scale companies side by side with founders and investors. Our core belief is that AI has erased the traditional limits on how fast – and how far – companies can grow. What used to take years now happens in months, soon in weeks. However, while speed may not compromise quality, it doesn’t simplify success. Building large and sustainable businesses has never been harder: product, strategy, brand, design, marketing, recruiting, culture, funding – every discipline is high-stakes, and unforgiving when done poorly. We operate through a focused portfolio of high-growth ventures in e-commerce, real estate, healthtech, recruitment, and advanced visualization. This includes companies likeMarketer.com, Plot.ai, Staffer.com, and Marketer Real Estate Technologies. We serve thousands of clients all over the world, from small SMBs in California, to large real estate developers like Skanska, Selvaag and OBOS, and agencies like DNB Eiendom, Sotheby’s, ERA and C21.

We have launched 10 ventures so far. Several are already profitable, and 9/10 are either growing fast or executing on highly ambitious roadmaps. In total, we have sold products for more than NOK 1 billion, and currently with 70% of new revenue coming from the US market. Vergence is backed by several solid and long-term investors like Idékapital, MP Pensjon, Altitude Capital, Kvantia and the founder of Adyen